General Cleaning Questions
Q: What should I do if I spill something on my carpet?
A: Act quickly but be cautious with cleaning products! First thing you want to do is blot the spill gently with a clean paper towel or white cloth—never rub, as it can spread the stain. Place light pressure and let it soak into the towel or cloth. Once you’ve absorbed as much as possible, give us a call. The sooner we treat it, the better the results. PLEASE DO NOT
Q: How long will it take for my carpets to dry?
A: Dry time can vary depending on humidity, airflow, and carpet type. Running ceiling fans or your HVAC system can speed up the drying time. It usually takes up to 24 hrs for a full dry of your carpets, rugs, upholstery, etc., most of the time customers can wait until next day for their belongings to dry.
Q: Are your cleaning solutions safe for kids and pets?
A: Yes! We use non-toxic, residue-free cleaning solutions. Your family and pets can enjoy freshly cleaned carpets without worry.
Q: How often should I have my carpets cleaned?
A: Most homes benefit from professional cleaning every 12–18 months. Homes with kids, pets, or high traffic may need cleaning every 6–12 months to keep carpets looking their best. If you let rugs and carpets sit for years without cleaning, the more difficult it will be to remove and clean soils, stains and damaged areas, and customers can expect to pay more for the work being put into the cleaning.
Preparation & Pick-Up
Q: How should I prepare my carpet for pick-up?
A: Please remove furniture and ensure carpets are ready to be rolled up. Never roll carpet and pad together—always keep them separate. This prevents damage and ensures proper cleaning.
Q: What’s the minimum service charge?
A: Our minimum service charge is $300. This ensures we can bring the full level of care, equipment, and expertise to every job.
Q: Do you offer pick-up and delivery?
A: Yes! Pick-up and delivery are available for $25 each way (cost may vary by location). We’ll handle your carpet with the same care we bring to in-home services.
Q: Do I need to move furniture before cleaning?
A: We ask that small items and breakables be cleared prior to our arrival. For larger furniture, let us know in advance—we can discuss options for safely moving or working around them. Keep in mind, we do charge for moving larger furniture items, but are happy to do so if you are unable to move them yourself. Just let our technician know as he arrives on the job.
Specialty Concerns
Q: Can you remove pet odors and stains?
A: Absolutely! We specialize in pet odor and stain treatment. Our process doesn’t just mask odors—it targets and neutralizes them at the source, even deep within the carpet pad.
Q: Do you offer carpet protection after cleaning?
A: Yes! We can apply a professional-grade protector that helps guard against future stains and makes routine cleaning easier.
Q: Can all stains be removed?
A: While we can remove most stains, some—such as dyes, ink, or long-set spills—may leave permanent discoloration. If a stain cannot be fully removed, we’ll do everything possible to minimize its appearance.